Cabin Crew Supervisor

25 Aug 2026 Cabin Crew Supervisor – Airline x2 at Brilliance Executive Management

• Act as the designated Senior Cabin Crew on assigned flights and provide leadership to cabin crew during normal, abnormal, and emergency operations. • Ensure compliance with company policies, aviation regulations, safety procedures, and customer service standards. • Serve as the primary focal point for monitoring cabin crew performance, productivity, conduct, and professional standards, providing feedback and recommendations for improvement. • Coordinate cabin crew scheduling activities with Crew Scheduling personnel, including monitoring crew availability, leave planning, manpower requirements, roster adjustments, and operational coverage. • Monitor crew qualifications, recency, training validity, and regulatory compliance requirements, ensuring timely corrective actions and maintaining operational readiness. • Coordinate with the Operations Manager and relevant departments to identify training needs and facilitate initial, recurrent, and corrective training programs. • Review cabin safety reports, occurrence reports, audit findings, and service-related reports; monitor implementation of corrective actions and escalate critical or urgent matters to the Operations Manager. • Support cabin crew welfare initiatives, manage workplace conflicts, promote a positive working environment, and foster effective communication within the cabin crew workforce. • Monitor and enhance onboard service delivery and customer experience, ensuring service excellence and effective resolution of passenger concerns. • Contribute to workforce planning, policy development, operational improvements, and continuous enhancement of cabin safety and service standards. • Perform administrative, operational, and supervisory duties as assigned in support of departmental and organizational objectives. • Excellent Communication Skills • Strong Presentation and Report Writing Skill • Excellent Public Speaking Skills • Good Conflict Resolution Skills