Senior Technical Service Technologist, East Africa at Ingredion Incorporated

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• Act as the lead technical contact for assigned customers and key accounts, building trusted relationships and providing expertise across innovation, troubleshooting, cost optimization, and new business development. • Lead and further develop the Nairobi Idea Lab, expanding local formulation and pilot plant capabilities while ensuring product quality, food safety, hygiene, regulatory compliance, and effective operations. • Lead, coach, and develop the local Technical Service team, setting priorities, building capability, and aligning resources with business objectives. • Plan and execute complex application trials involving formulation, process development, and optimization, with a primary focus on dairy and savory applications while supporting other categories as required. • Evaluate customer formulations, ingredients, equipment, and manufacturing processes to diagnose technical challenges and recommend practical, science-based solutions. • Collaborate with commercial teams, distributors, suppliers, and equipment partners to identify growth opportunities, advance projects, and create value across East Africa, both through joint customer visits and independent technical engagement. • Document technical activities and project outcomes, communicate results clearly to internal and external stakeholders, share expertise, and contribute to continuous improvement across products, processes, and application techniques. • A degree or equivalent qualification in Food Technology, Food Engineering, Food Science, or a related discipline. • Several years of experience operating at Senior Technologist level in Technical Service, product development, or food applications within the food industry or specialty food ingredients sector. • Strong technical knowledge of dairy or savory applications, including ingredient functionality, formulation systems, food processing, and relevant equipment. • A proven track record of delivering successful innovation projects and providing technical support directly to food-industry customers, ideally within a multinational or international business environment. • Experience leading people, laboratory activities, or technical workstreams, together with the willingness to travel regularly to customers and partners across East Africa, including travel outside Kenya. • A credible technical expert who can translate complex food science into practical customer solutions. • A customer-focused communicator who builds trusted relationships and presents technical information with clarity. • A structured and safety-minded leader who can organize people, projects, and laboratory operations effectively.