Support Officer – IT & Payroll/HR Solutions

7 Sep 2026 Support Officer – IT & Payroll/HR Solutions at CorePay

• Provide first-line technical support to clients using payroll, HRIS and time & attendance systems. • Assist clients with system configuration, user access, system navigation and troubleshooting. • Respond to client queries via telephone, email, WhatsApp and other approved communication channels. • Investigate and resolve software-related issues and escalate complex technical matters to the relevant technical team. • Conduct user training and demonstrations on payroll and HR systems. • Assist with data imports, employee records, system updates and basic data validation. • Maintain a high level of client confidentiality, particularly when handling employee and payroll information. • Provide excellent customer service and ensure client issues are followed through to resolution. • Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Information Technology or a related field. • At least 1–2 years’ experience in IT support, software support, helpdesk support or a similar role. • Experience supporting business applications or ERP/HR/payroll systems will be an added advantage.