Capability Coach

14 Jul 2026 Capability Coach at Hungry Lion

• Audits & Assessments: Perform monthly Store Certification Audits and conduct comprehensive gap assessments to identify operational or leadership deficiencies • Training Delivery: Facilitate Manager Train-the-Trainer (TTT) and New Country training sessions via virtual or in-person platforms • The 30-Day Rule: Execute mandatory 30-day follow-ups for all training interventions to ensure 100% behavior change and strict Standard Operating Procedure (SOP) adherence • Operations Support: Fulfill training requests from Regional Operations Managers within agreed Service Level Agreements (SLAs) • L&D Strategy Execution: Apply adult learning principles to adapt and deliver coaching interventions that suit diverse, fast-paced operational teams • Reporting: Diligently track all audit scores, pass/fail results, and developmental action plans in a Weekly Activity Log • Degree in Human Resources, Business Administration, Adult Education, or a related field • At least 5 years of experience in Learning & Development, Training, or Coaching, preferably within the Quick-Service Restaurant (QSR), retail, or hospitality industry • Demonstrated experience in facilitating training sessions and a strong understanding of adult learning methodologies • Proven ability to ensure compliance with strict brand standards and food safety protocols • Commitment to maintaining a 100% follow-up completion rate on all training initiatives • Strong analytical and reporting skills to provide accurate gap analysis and recommend targeted interventions • Proficiency in Google Workspace, and familiarity with Learning Management Systems (LMS) • Valid driver’s license with a willingness to travel extensively across the designated region • High energy and passion for coaching, mentoring, and driving sustained behavior change