Manager Quality Assurance

23 Jul 2026 Manager Quality Assurance at NHIMA

• Develop, interpret, adhere and enforce compliance to and ensure implementation of policies of quality assurance to enhance adherence and compliance to the contractual and regulatory requirements.. • Coordinate quality assurance activities within the Authority; • Further, the role will be responsible for the on-going monitoring and evaluation of quality in health services delivered in accredited HCPs to ensure compliance to Regulatory Body’s and Authority prescribed quality standards throughout the tenure of agreement with NHIMA; • Must maintain a good relationship with all accredited health facilities; • Provide technical oversight to development of standards and tools for clinical audit and monitor and evaluate performance of the accredited HCPs to ensure adherence to National Standard Treatment Guidelines; • Provide technical oversight to the development and review of the Quality Assurance Manual; • Receiving, investigating and determining complaints by members and accredited health care providers; • Establish and maintains lines of communication with internal and external customers to ensure timely response to quality assurance needs and expectations; • Ensure that annual stakeholder surveys are done, and satisfactory perception outcomes are received from accredited health service providers; • Liaising internally with the Health Insurance Department on any relevant information that relates to quality of health service delivery trends and patterns by HCPs; and • Coordinate in collaboration with counterparts at the Ministry of Health (MOH) periodic engagement of accredited HCPs to jointly review of quality assurance performance of accredited HCPs. • Must have Grade twelve (12) School certificate with 5 ‘O’ levels with credit or better including Mathematics and English Language; • A degree in clinical medicine and a postgraduate degree in Management, Business Administration, Public Health, Clinical Medicine, Nursing or its equivalent from a recognized training institution; and • Must be familiar with the tools of monitoring and evaluation of quality assurance processes. • Must have atleast 5 years in a similar role;