Officer, Service Desk

5 Aug 2026 Officer, Service Desk at First Quantum Mineral

• Serve as the first point of contact for all ICT-related incidents and service requests. • Log, categorize, prioritize, and track incidents using the service management system. • Provide timely technical support to end users through phone, email, remote access, and face-to-face interactions. • Escalate unresolved issues to appropriate support teams and monitor progress until resolution. • Install, configure, and maintain desktop computers, laptops, printers, scanners, mobile devices, and peripherals. • Support the installation, configuration, and troubleshooting of operating systems and business applications. • Ensure all ICT equipment is functioning optimally and perform routine maintenance. • Create, modify, deactivate, and manage user accounts in accordance with ICT policies. • Reset passwords and manage user access rights and permissions. • Maintain accurate records of user accounts and system access. • Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field. • ITIL Foundation. • Microsoft Certified Professional (MCP). • CompTIA A+. • CompTIA Network+.