Grade I Branch Manager – Adola Branch (3 Positions) at Bank of Abyssinia

No detailed description provided.

• Develop Branch plans (such as operational plan, marketing plans and sales plan) and objectives and, lead & evaluate in their implementation. • Coordinate and manage the overall banking operation activities in the branch. • Prepare the Branch’s budget and track its implementation, • Represent the Branch, • Ensure effective and proper utilization of resources; • Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars); • Coach and mentor employees within the branch towards effective career development, • Sets goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of subordinates, • Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same, • Manage disciplinary concerns of the Branch’s staff. • Ensures customer queries and complaints properly handled; • Facilitate efficient and high quality service to customers; • Manage and maintain positive relationship with customer and staffs; • Promote new and existing banks products, service and digital banking to customers; • Enhance the banks image through pro-active handling of customers and maximizes their satisfaction;