Job Description

A-Plus Funeral Management Company is seeking a Customer Service Assistant to handle client interactions with professionalism and empathy. The role involves managing inquiries, providing support during sensitive times, and ensuring smooth coordination between families and the funeral services team. Responsibilities include answering phone calls, responding to emails, scheduling appointments, and maintaining accurate records of client interactions. The ideal candidate will have strong communication skills, a compassionate demeanor, and the ability to work in a fast-paced environment while adhering to ethical standards.

Requirements

Diploma in Customer Service, Business Administration, or related field; minimum 1 year of experience in customer service or a related role; excellent verbal and written communication skills; proficiency in English; ability to work flexible hours including weekends and holidays; strong interpersonal skills; basic computer literacy (Microsoft Office Suite); prior experience in a funeral services or healthcare environment is an advantage.

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Source: AkiliBrain Jobs & Careers Intelligence — updated daily from employer portals across East Africa.