Customer Care Officer

No detailed description provided.

• Work diligently on assigned tasks and deliver results within the required timelines; • Comply with instructions issued by the employer or authorized representatives; • Ensure proper custody and management of equipment assigned for work purposes; • Respect working days, working hours, and professional conduct standards; • Maintain confidentiality of institutional and customer information; • Provide required identification and administrative documents before commencement of employment; • Adhere to the principles and code of conduct governing the business activities of the Cooperative; • Welcome members and customers and guide them to the appropriate service points or responsible staff; • Prepare quarterly Deposit Guarantee Fund (DGF) reports in accordance with applicable regulations; • Support the branch in achieving business and operational targets; • Handle customer complaints professionally and ensure courteous and timely resolution; • File and maintain SACCO documents, including customer and membership records; • Initiate and update customer information and documentation, including electronic customer files, membership applications, authorizations, and customer notes; • Provide efficient, professional, and customer-focused services; • Follow up on customer complaints referred to other responsible departments or authorities;