Sales Operations Officer

26 Jun 2026 Sales Operations Officer at BURN

• Ensure daily end-to-end reconciliation of sales data, including registrations, serial numbers, payments, and system completeness. • Investigate and resolve reconciliation gaps, delays, and inconsistencies in collaboration with BI, CX, and Field teams. • Maintain accurate trackers for reconciled and unreconciled sales in line with defined SLAs. • Provide timely and accurate reconciliation inputs to support posting, commissions, reporting, and audits. • Monitor agent stock-at-hand (SAH) levels and identify aged or non-compliant stock positions. • Validate system stock against physical stock through regular field verification. • Follow up on delayed stock returns, discrepancies, and losses, ensuring proper documentation and adjustments. • Maintain accurate stock and SAH trackers to support reconciliation and payment readiness. • Prepare and maintain accurate commission data inputs and dashboards for agents and Team Leaders. • Validate commission data accuracy prior to submission for approvals, including agent eligibility and reconciliation status. • Support commission cut-off enforcement and correction of data issues ahead of payment cycles. • Coordinate with Finance and Commercial teams to support timely commission processing. • Strong analytical and data management skills; comfort working with large datasets and dashboards. • Experience supporting sales operations, field sales, or agent-based distribution models. • Strong attention to detail and operational discipline.