Operations Manager

ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa. Inkomoko has 850 staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. INKOMOKO VALUES All staff at Inkomoko are connected to a shared set of organizational values: - Purpose: be solutions-oriented, produce high-quality work, and be a global leader. - Achievement: push yourself to reach beyond what you previously thought possible. - Improvement: be humble, engage in continuous growth through open & accurate feedback - Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive. - We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble. Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply. ABOUT THE OPPORTUNITY & RESPONSIBILITIES Inkomoko is seeking experienced operations managers to be the new lead in the Rwanda Office. Reporting to the Country Managing Director, with a very close working relationship with the Regional Operations Director, the successful candidate will be responsible for ensuring that our admin & operational processes are efficient, cost-effective, and aligned with our organizational goals. This role requires a proactive leader with a strong background in operations management, exceptional organizational skills, and a commitment to our mission. 1. Operational Strategy & Risk Mitigation - Adapt and Implement operational strategies and procedures to ensure efficiency and effectiveness in Inkomoko operations across the country - Contribute to the development and implementation of operational growth plans - Identify and address operational challenges and opportunities to enhance performance - Ensure compliance with organizational policies, local regulations, and international standards. - Identify potential risks and develop mitigation strategies to safeguard the organization's clients, team, assets, and reputation. 2. Administration Management: - Manage and oversee the daily operations and facilities across all offices in the country, including office management, logistics, and facilities development and contracting - Oversee the build of new facilities for Inkomoko's growing operations, including site procurement, contractor management, design, etc. - Implement fixes to the “Pain Points & Time Wasters” as developed in the Happiness Audit - Implement and maintain administrative systems to improve efficiency and support strategic objectives. 3. Procurement: - Oversee the procurement processes across the country to ensure timely and cost-effective acquisition of goods and services - Develop and manage vendor relationships, negotiate contracts, and ensure compliance with procurement policies. - Monitor and analyze procurement activities to ensure Inkomoko applies social procurement standards (equitable demographics, environment, social, governance) to sourcing 4. Staff Supervision and Development: - Supervise Admin Staff in multiple offices across the country to ensure smooth and efficient office operations, and ensure compliance with organizational standards. - Lead, mentor, and develop Admin & Procurement Officers and other support staff - Conduct regular performance evaluations and provide Radical Candor feedback - Identify training needs and opportunities for staff development to enhance skills - Hold regular meetings with all admin staff to ensure team cohesiveness 5. Budget and Financial Management: - Manage operational budgets in collaboration with the finance department and managing director - Monitor expenditures and ensure adherence to budgetary constraints. - Prepare and present regular reports on operational performance, budget utilization, and cost-saving initiatives.

WHO WE ARE LOOKING FOR Successful candidates will embody our organizational culture and mission to support entrepreneurs. Our work environment is fast-paced, positive, solutions-oriented, and we have very high standards. Qualifications Include: - A true customer-service mindset to support employees for effective delivery of Inkomoko's program work - Bachelor's degree in Business Administration, Operations Management, or a related field - Minimum of 7 years of experience in operations management, preferably within a social enterprise or similar environment. - Proven experience in managing multi-site operations and supervising diverse teams. - Excellent leadership, highly communicative, with strong interpersonal skills. One East African language preferred. - Strong analytical and problem-solving skills, with a focus on driving continuous improvement and cost-savings strategies - Proficiency in procurement software, such as ERP systems, e-procurement platforms, and MS Office - Socially responsible operational experiences are strongly preferred, including processes which favor small-businesses, women and refugee-run businesses, and green business.