Group Travel & Guest Experience Lead

24 Aug 2026 Group Travel & Guest Experience Lead at Luciano Tours & Travel

• Design tailor-made safari itineraries, holiday packages, and lifestyle travel experiences based on each client’s interests, budget, and travel dates. • Maintain up-to-date knowledge of Livingstone and regional destinations, activities, accommodation partners, and travel logistics. • Build creative, well-costed proposals that balance guest expectations with profitability. • Continuously refine packages based on guest feedback, seasonal trends, and market demand. • Respond promptly and professionally to enquiries received by phone, email, social media, and in person. • Guide prospective clients through options, upsell relevant experiences, and confidently close sales. • Follow up on quotations and leads to maximise conversion rates. • Build long-term relationships with clients, travel agents, and referral partners to encourage repeat and referred business. • Maintain accurate, up-to-date records of enquiries, quotations, bookings, and sales in the company’s systems. • Manage each booking from confirmation through to completion, including trips occurring in other destinations, coordinating remotely with ground handlers, suppliers, and partner operators. • Act as the client’s main point of contact throughout their journey, proactively resolving issues and ensuring a smooth experience. • Liaise with accommodation providers, transport operators, and activity suppliers to confirm bookings and manage changes. • Handle post-trip follow-up, including feedback collection and resolution of any outstanding matters. • Diploma or degree in Tourism, Hospitality, Travel & Tourism Management, Marketing, or a related field (or equivalent practical experience). • Minimum 2–3 years’ experience in a travel design, reservations, tour operations, or hospitality sales role.