Head of Data and Business Solutions

11 May 2026 Head of Data and Business Solutions at Absa Group

• Managing the channel delivery Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) • Supporting the Sales, agent and merchant acquisition sales teams through technology enablement. • Providing support to business product teams in developing innovative digital products • Support customer experience team to provide best in class customer experience and service through various service channels. • Creative baseline for problem-solving, knowledge transfer and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks. • Assist in the design and implementation of measures to determine the effectiveness of the processes, including measures to determine the cost per process. • Assist review risk events and audit comments raised in incident reports for process failures. Assist in root cause analysis and recommend process changes to prevent issues form recurring. • Coordinate the review of existing processes to identify areas of improvement and champion these improvements, within agreed guidelines. • Be an effective team player through communication, performance management, development plans and reward/recognition practices. • Cultivate an environment that supports diversity and reflects Absa Brand values • Build a culture of continuous improvement in customer experience. • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix. • Works in a facilitative manner to build capability in progressing objectives but does not lose sight of the profitability and productivity outcomes. • Acts in a manner that transparently promotes the organization’s values and delivers in an aligned manner. • Drive self-empowerment in the team to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.