Quality Audit Analyst

30 Jul 2026 Quality Audit Analyst at Cigna Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Cigna Location: Kenya State: Nairobi Job type: Full-Time Job category: Administrative/Secretarial Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Conduct routine and targeted audits across operational workstreams (e.g., Claims, Eligibility, Admin, Customer Service, Client Support). • Assess accuracy, completeness, compliance, and alignment to SOPs and regulatory requirements. • Review system entries, documentation, case handling, and communication quality. • Ensure audit scoring is objective, consistent, and aligned with the quality framework. • Provide clear, constructive audit feedback to team members and supervisors. • Highlight high‑risk errors and recurring themes that require escalation. • Support team leaders in delivering quality coaching sessions. • Maintain accurate audit logs and records for reporting & governance. • Identify potential compliance gaps, regulatory breaches, or quality risks. • Escalate critical findings promptly to supervisors and Quality leads. • Support adherence to audit requirements for internal control, risk management, and governance processes. • Minimum 3-5 years experience in an operations or quality‑related role. • Strong understanding of operational processes (claims preferred). • Good working knowledge of operational systems and tools (e.g., workflow systems, QA tools, CRM platforms, Excel). • Excellent attention to detail and accuracy.