IT Officer (Hardware & Software)

Under the supervision and guidance of the Head of Operations, the IT Officer (Hardware & Software) will: - Work diligently on assigned duties and deliver results on time - Comply with instructions of the employer or his/her representative - Properly manage and safeguard all assigned equipment and IT resources - Follow the principles and codes of conduct governing the business activities of the ISK - Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches - Respond promptly to IT service issues and user requests - Set up accounts for new users and maintain user access rights - Review vendor contracts and coordinate IT software procurement - Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices - Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes - Maintain updated knowledge of current technologies, systems, and IT equipment - Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches - Ensure proper maintenance of computers, printers, peripherals, and other IT hardware - Coordinate IT hardware procurement and vendor management - Monitor system performance and recommend improvements where necessary - Ensure compliance with institutional IT policies and procedures - Travel to branches and outlets when required to provide technical support - Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations

Minimum Requirements: - Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields - Minimum of one (1) year of relevant working experience in IT, networking, or systems support within banks, microfinance institutions, or related financial institutions - Experience must be proven by certificates of service rendered from previous employers - Good understanding of banking operations and Core Banking Systems - Professional IT certifications are highly advantageous - Good knowledge of WAN networks, domain user management, system administration, and IT troubleshooting - Strong integrity, positive attitude, professionalism, commitment, and problem-solving skills - Ability to work independently and under pressure - Willingness to travel regularly to branches and sub-branch, working during weekends if work condition require - Not above 45 years old