Manager Diaspora Banking

Job Purpose:• To lead the growth, profitability and strategic development of the Diaspora Banking portfolio bydriving customer acquisition, deepening relationships, developing market-led solutions, managing keypartnerships, and ensuring full compliance with the Bank’s strategy, policies, procedures, regulatoryrequirements and risk management frameworks.• Lead the development and execution of the Diaspora Banking strategy in line with the Bank’s overallstrategic objectives and customer value proposition. Key Result Areas:• Develop and implement the Diaspora Banking business plan, including growth strategies for liabilities,assets, revenue, and customer acquisition.• Drive portfolio growth and profitability by identifying market opportunities, reviewing performancetrends, and introducing innovative diaspora solutions aligned to evolving customer needs.• Lead the acquisition, retention and relationship management of diaspora customers through effectivesales leadership and cross-selling of relevant Bank products and services, including housing andinvestment solutions.• Provide leadership oversight on credit origination within the diaspora segment by ensuring qualitypipeline development, pre-screening, documentation completeness, and adherence to credit policiesand procedures.• Build and manage brand ambassadors, strategic relationships, partnerships and alliances with internaland external stakeholders to expand the Bank’s diaspora footprint and deliver business objectives.• Monitor market intelligence, competitor activity and customer trends within the diaspora segment,and recommend strategic actions to protect and grow the Bank’s market share.• Lead customer experience management for the diaspora segment to enhance satisfaction, deepenengagement, and increase share of wallet across the portfolio.• Oversee portfolio quality by monitoring performance, repayment behaviour and early warningindicators, and ensure timely corrective action to minimize risk and sustain asset quality.• Provide leadership in the resolution of escalated customer queries and complaints, ensuring timelyclosure in accordance with the Bank’s customer service standards and escalation procedures.• Lead, coach and develop assigned team members to deliver high performance, strong sales discipline,customer-centric service and effective execution of the diaspora business agenda.• Prepare and present periodic business performance reports, portfolio reviews, pipeline updates andstrategic recommendations to senior managements.Financial Responsibility:• Accountable for delivery of Diaspora Banking business and financial targets, including customergrowth, deposits, assets, revenue, portfolio quality and profitability.• Manage the diaspora business budget, stakeholder engagements, partner relationships and relatedcommercial initiatives to ensure sustainable business growth and brand visibility.Person Specification Education & Training:• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, managementor any relevant field.• Possession of a Certified banking qualification or Master’s Degree in a relevant field would be anadded advantage.• Relevant practical training in business growth in the financial services sector.Skills & Experience:• A minimum of 7 years’ experience in banking or a similar financial services environment, with at least3 years in a leadership or supervisory role.• Must have critical thinking, analytical, attention to detail and problem-solving skills.• Good verbal and written communication skills.• Strong understanding of consumer banking, diaspora banking products, portfolio management, pricing,business development, customer value propositions and risk management principles.• Advanced, computer literacy, numerical skills and statistical skills.• Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural networker;• Team player, ability to work under pressure and in position to exercise excellent judgment.Business Behaviours:• The ability to communicate clearly both verbally and in written form in a professional manner isdeemed essential.• Ability to build functioning working relationships across organizational and cultural boundaries.• Takes clear accountability and focuses on delivery of broader sales targets.• Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.• Must be a person of impeccable integrity

• • Oversee portfolio quality by monitoring performance, repayment behaviour and early warningindicators, and ensure timely corrective action to minimize risk and sustain asset quality. • • Manage the diaspora business budget, stakeholder engagements, partner relationships and relatedcommercial initiatives to ensure sustainable business growth and brand visibility. • Person Specification Education & Training:• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, managementor any relevant field. • • Possession of a Certified banking qualification or Master’s Degree in a relevant field would be anadded advantage. • Skills & Experience:• A minimum of 7 years’ experience in banking or a similar financial services environment, with at least3 years in a leadership or supervisory role. • • Must have critical thinking, analytical, attention to detail and problem-solving skills. • • Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural networker;• Team player, ability to work under pressure and in position to exercise excellent judgment. • Business Behaviours:• The ability to communicate clearly both verbally and in written form in a professional manner isdeemed essential. • • Ability to build functioning working relationships across organizational and cultural boundaries. • • Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.