Receptionist

22 Apr 2026 Receptionist at Mary Begg Health Services

• Diploma in Business Administration or any related field • Must have at least 2 – 3 years’ experience • Ensure that MBHS standard operating policies and procedures are followed with regards to the efficient organisation and running of the clinic’s front office department. • Demonstrate ability to work competently in the front office and assist all clients and visitors seeking medical or urgent care services promptly and efficiently. • Treat all clients, visitors and relatives in a caring, courteous and respectful manner and demonstrate good customer service at all times. • Assess patient waiting times for triage and OPD appointments to ensure that patient flow from OPD consultation to laboratory/diagnostic testing and back to the attending doctor for results are minimal. • Always adheres to the MBHS Code of Conduct and provides high quality, professional and friendly service at all times. • Must be accessible at all times when rostered and be available for shift work. • Unconditional acceptance of the Mary Begg confidentiality agreement regarding patient information, staff information and all matters relating to Mary Begg business. Failure to comply will result in disciplinary action and/or dismissal from post. • Receive, assist and direct clients in a courteous, efficient and welcoming manner projecting a positive, friendly and professional image. • Always demonstrate a warm outgoing personality, with the ability to interact in a supportive manner with persons of all backgrounds and cultures. • Assist clients or family members in completing any required information and registration forms. Answer any questions the patient may have and if unable to do so refer to an appropriate staff member. • Responsible for entering all new patients details into the patient registration system, either manually or electronically. • Responsible for maintaining an efficient and orderly appointments system. Advise appropriate healthcare professionals of approaching appointments in a timely fashion and ensure patient’s medical file is always available prior to their appointment time. • Receive and make telephone calls as instructed. Identify yourself openly. Speak clearly and politely. Divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.