Technical Support Specialist Engineering Parts at MSVL Group

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• Diploma or Degree in Mechanical, Electrical, Industrial Engineering, or equivalent technical qualification. • Proven experience in technical support or engineering services, preferably involving engineering parts/components. • Strong understanding of mechanical and/or electromechanical components and troubleshooting. • Ability to read technical drawings, specifications, and manuals. • Strong communication, problem-solving, organizational, and customer-service skills. • ERP/technical CRM experience and knowledge of ISO or quality management systems will be an added advantage. • Provide technical support to customers, sales teams, and internal stakeholders on engineering parts and components. • Troubleshoot product issues and recommend suitable parts or alternatives based on customer needs. • Work with engineering and product teams to maintain accurate product information and technical documentation. • Support pre-sales and post-sales activities, product training, and launches • Coordinate with logistics and procurement to ensure timely delivery and replacement of parts. • Escalate and follow up on unresolved technical issues through to closure.