Alternative Delivery Channel Officer

The Alternative Delivery Channel Officer will assist the Assistant Manager in growing and supporting the bank’s Merchant Acquiring business through POS channels and other assigned digital banking products. The role is responsible for promoting the bank’s acquiring business, identifying potential merchants, driving merchant acquisition through branches and sales teams, and supporting business growth through effective relationship management. Key responsibilities include creating new sales and revenue-generating opportunities, utilizing a consultative sales approach to ensure clients achieve their business objectives while maximizing payment portfolio performance, and developing partnerships and campaigns with merchants within the assigned portfolio and territory to increase revenue and brand visibility. The officer will also prepare proposals and high-impact sales presentations, manage customer queries for merchants within the assigned portfolio, organize partnership marketing campaigns to increase brand awareness and business growth, and expand existing merchant relationships by promoting both traditional banking products and digital services. Additionally, the role involves managing active and inactive merchants to improve profitability, ensuring proper allocation and recovery of POS devices, serving as the customer’s advocate while collaborating effectively with internal cross-functional teams, preparing daily, weekly, monthly, quarterly, and annual sales reports, developing analytical and strategic weekly NTB (New-to-Bank) reports to monitor business performance, preparing competitor intelligence reports covering products and pricing, and maintaining updated merchant databases and POS verification records.

Diploma or Bachelor’s Degree in Information Technology, Business, Banking, or a related field; Pleasant personality; Good interpersonal skills; Strong communication skills; Ability to work under pressure; Computer literacy is essential