Agency Coordinator

7 May 2026 Agency Coordinator at Zambia National Commercial Bank Plc

• 100% responsibility for Agency Balance sheet & profitability • Responsible for Retail Corporate and Business Banking sales • Growth of Private & Preferred segments • Strengthen corporate relationships by ensuring visits in collaboration with Relationship Team • 100% responsibility for Retail revenue and CIB Revenue • Responsible for setting performance targets for the team in collaboration with Cluster Manager, such as Deposits, Loans/Advances, Number of funded accounts, net interest income, fee and commission income and expenses, Banc assurance targets and aim to achieve and/ or exceed set targets. • Responsible for formulation of sales strategy/sales plans for the two segments in order to provide direction to the team. • To monitor sales performance against set targets and address any adverse variances on time for all Business Units • To be responsible for servicing of all customer segments at the agency including Business, Corporate and Agric customers in order to manage the segments for value. • To ensure Preferred and Private customers are relationship managed with customer contact plan executed according to agreed timelines for Private and Preferred Plus customers. • To identify low or no debit cards, mobile banking or online banking usage and engage customer to transfer in order to contribute towards the bank’s objectives • To ensure all customer instructions including BB, CIB and Retail • To ensure that loan applications for private banking customers are fast tracked. • To liaise with Service Coordinator daily in resourcing for the Front office service agenda for Retail and CIB sections of the Agency. • To track and monitor SLA on all transactions in order to meet / exceed customer expectations.