Payments Officer – Maternity Cover at Equiti

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• Processing and monitoring all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses) • Processing and monitoring all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses) • Processing and Monitoring indemnification requests after necessary approvals. • Processing and Monitoring urgent Credits to ensure protections of client’s margin after necessary approvals. • Assisting internal and external clients with major queries and requests related to payments and account transactions. • Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account. • Handling client’s complaints in a professional manner, follow up with the concerned department or PSPs if necessary and assure an audit or escalation to completion. • Report technical issues and pursue to completion. • Preparing necessary handovers for the morning shifts, including withdrawal batches, tickets, and any issue that will need their action/assist with team’s workload. • Assist with the preparation of the daily payment reconciliation report between our systems to ensure there is no misappropriation • Compliance, risk and fraud checks – carrying out various identification checks to comply with anti-money-laundering regulations. • Assisting seniors and management with all ad-hoc queries, reports, and investigations. • Follow up with banks and PSPs on missing payments or related issues. • Handling confidential information in accordance with the Data Protection Act. • Self-starter and able to work with minimal supervision.