SENIOR RESORT SUPERVISOR

Supervise and coordinate the daily operations of all resort departments to ensure smooth service delivery. JOB TITLE SENIOR RESORT SUPERVISOR NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.35,000-40,000 JOB LOCATION MURANG'A DUTIES AND RESPONSIBILITIES Resort Operations · Supervise and coordinate the daily operations of all resort departments to ensure smooth service delivery. · Ensure compliance with operational policies, health and safety regulations, and quality standards. · Monitor cleanliness, maintenance, and overall presentation of the resort. · Address operational challenges promptly and implement corrective measures. Guest Relations · Deliver exceptional customer service and ensure high levels of guest satisfaction. · Handle guest inquiries, complaints, and feedback professionally and efficiently. · Monitor service standards and continuously improve the guest experience. · Build lasting relationships with repeat and corporate clients. Event Planning and Coordination · Oversee the planning, coordination, and successful execution of conferences, weddings, corporate functions, and other events. · Liaise with clients to understand event requirements and ensure expectations are met. · Coordinate with relevant departments to ensure seamless event execution. Team Leadership · Supervise, mentor, and motivate departmental staff to achieve operational excellence. · Prepare staff schedules and ensure adequate staffing levels. · Conduct performance monitoring, coaching, and training to improve productivity and service delivery. · Foster teamwork, professionalism, and accountability among employees. Business Development · Support initiatives aimed at increasing occupancy, event bookings, and overall revenue. · Develop and maintain strong partnerships with travel agents, corporate clients, suppliers, and other stakeholders. · Identify opportunities to promote resort services and enhance customer loyalty. Inventory & Resource Management · Monitor inventory levels for food, beverages, housekeeping supplies, and operational equipment. · Ensure efficient utilization of resources and minimize wastage. · Coordinate procurement requests and maintain accurate inventory records. · Conduct regular stock checks and prepare inventory reports. Reporting & Administration · Prepare daily, weekly, and monthly operational reports. · Monitor departmental performance against set targets. · Ensure proper documentation of operational activities and guest records. · Assist management in implementing operational improvements and strategic initiatives. KEY REQUIREMENT SKILLS AND QUALIFICATION · Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field. · Minimum of 3 years' experience in a similar supervisory role within a resort, hotel, or hospitality establishment. · Experience in event coordination and hospitality operations is highly desirable. · Strong leadership and people management skills. · Excellent customer service and guest relationship management. · Event planning and coordination skills. · Business development and partnership management capabilities. · Inventory and resource management skills. · Strong communication and interpersonal skills. HOW TO APPLY · If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com · Interviews will be carried out on a rolling basis until the position is filled. · Only the shortlisted candidates will be contacted.

• Supervise and coordinate the daily operations of all resort departments to ensure smooth service delivery. • JOB TITLE SENIOR RESORT SUPERVISOR NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.35,000-40,000 JOB LOCATION MURANG'A DUTIES AND RESPONSIBILITIES Resort Operations • Ensure compliance with operational policies, health and safety regulations, and quality standards. • Monitor cleanliness, maintenance, and overall presentation of the resort. • Address operational challenges promptly and implement corrective measures. Guest Relations • Deliver exceptional customer service and ensure high levels of guest satisfaction. • Handle guest inquiries, complaints, and feedback professionally and efficiently. • Monitor service standards and continuously improve the guest experience. • Build lasting relationships with repeat and corporate clients. Event Planning and Coordination • Oversee the planning, coordination, and successful execution of conferences, weddings, corporate functions, and other events. • Liaise with clients to understand event requirements and ensure expectations are met. • Coordinate with relevant departments to ensure seamless event execution. Team Leadership • Supervise, mentor, and motivate departmental staff to achieve operational excellence. • Prepare staff schedules and ensure adequate staffing levels. • Conduct performance monitoring, coaching, and training to improve productivity and service delivery.