IT Engineer at Mary’s Meals Zambia

29 Jul 2026 IT Engineer at Mary’s Meals Zambia

• Take ownership of the local IT infrastructure, endpoints and networks, ensuring availability, security and performance • Provide 1st and 2nd line support and act as the local escalation point for the global service desk. • Administer Microsoft 365, Entra ID and Intune day-to-day (user lifecycle, licensing, device compliance, app protection policies, Conditional Access changes under approved change control). • Triage and respond to Microsoft Defender alerts, coordinating with MMI Security and our managed SOC where required. • Operate and maintain Cisco Meraki networks at the Chipata office and remote sites, including LAN, Wi-Fi and SD-WAN configuration. • Lead the local delivery of global IT projects, standards and change programmes. • Maintain accurate asset, licence and configuration records, and produce clear runbooks and knowledge base articles in Confluence. • Manage backups (Druva) and validate restore capability against defined RPO/RTO. • Support the development of any future Trainee IT Engineer (apprentice) and contribute to their professional development. • Uphold Mary’s Meals safeguarding standards and information security policies at all times • A relevant degree in Computer Science, Information Technology, Computer Engineering or a related field, or equivalent demonstrable experience • Minimum 3 years’ hands-on experience in an IT infrastructure or systems administration role in a business or non-profit environment • Demonstrable administrative experience of Microsoft 365 — Exchange Online, SharePoint Online and Teams admin centres, not solely as an end-user • Demonstrable administrative experience of Microsoft Entra ID (formerly Azure AD): user and group management, Conditional Access, MFA, licence assignment and break-glass account practice • Practical experience administering Microsoft Intune: device enrolment, compliance policies, configuration profiles, and app protection policies for BYOD