Service Coordinator – Luanshya

No detailed description provided.

• To ensure actioning of customer instructions (salaries, backing sheets, address amendments, standing orders, stopped cheques, RTGS/ TTs etc.) is within SLA. • To timely authorize transactions and verify signatures for system transactions and customer instructions brought in e.g. in-house cheques in Sybrin queues etc. • Monitor workflow on the system to ensure transactions pending, Assigned, Unassigned are cleared to facilitate the running of EODM successfully. Clear all assigned and pending transactions in work flow before 17: 00 hours daily according to the time the transaction was assigned. • To ensure mandate management is happening with customers and up to date information maintained (end to end KYC management) • To ensure sampling on call over of Teller vouchers and subsequent filing is happening as per guidelines. • To ensure call over of ALL GL vouchers as well as the other vouchers is happening daily as per Bank procedure. • To conduct and review snap check findings, audit findings, and risk events and ensure all findings are closed within agreed timelines. • To raise incident reports in the branch and ensure they are conclusively timely addressed and closed. Escalate if required. • To own, manage and test the business continuity plan for the branch and raise any issues that may come up during periodic testing. • Ensure that all members of staff comply with all policies and procedures required by the Bank including operational risk and control procedures such as KYC, anti-money laundering security of premises and that necessary controls are enforced and maintained. • To manage maintenance aspects of the branch e.g. furniture, fixtures, premises or equipment in order to ensure branch ambiance requirements are maintained and that staff operate in a safe environment and escalate where need may be. • To ensure that all branch systems are operational and report any failures to IT helpdesk for quick resolution. • To ensure cash assets are properly secured, limits observed for both vault/ATM, reconciled daily, differences reported daily and that dual control is observed at all times • Ensure that team members reconcile working stock of controlled stationary daily e.g cards. • To ensure unpaid items are attended to within timelines to avoid items being rejected (Too Late For Acceptance) or accounts becoming overdrawn.