Front Office Receptionist

15 May 2026 Front Office Receptionist at Hyatt

• To maintain an atmosphere of tranquility and efficiency at the front desk. • To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. • To attend the Hotel guests in the procedure of registering, enquiries, guest handling, messages and all related matters. • To register the guests promptly ensuring that they are provided with all the necessary information. • To enter all guest folios and relevant data into the computer immediately and accurately. • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. • To take room reservations effectively, efficiently and as entered properly to the computer. • To ensure that the V.I.P. Gold Passport, Regency Club and special request rooms are pre-assigned and that rooms are ready at least 30 minutes prior to guest’s estimated time of arrival. • To have a sound knowledge of the company’s Marketing Programs. • To keep daily log book up to date • To prepare registration cards for the next day’s arrivals. • To be constantly aware of the room situation and to strive to obtain maximum occupancy. • To maintain and update the guest history files on a regular basis. • To be aware of all hotel activities daily. • To handle the guest messages and ensure that they are distributed promptly and efficiently as per the departmental procedures.