Manager - Technical Operations and Delivery

To lead and manage end‑to‑end technical operations and service delivery for MTN Mobile Money platforms, ensuring stable, secure, compliant, and highly available FinTech services. The role is accountable for 24/7 operational excellence, release and change governance, vendor delivery, API and integration reliability, and continuous improvement aligned to MTN Group and Regulatory standards. Duties, Roles and Responsibilities Main Job Functions: Technical Operations & Service Stability - Ensure high availability and performance of Mobile Money platforms, APIs, and integrations in line with SLAs and OLAs. - Own incident, problem, and root‑cause management for high and critical severity issues. - Lead post‑incident reviews, corrective actions, and preventive controls. - Oversee routine operational controls (monitoring, backups, patching, log reviews, access controls). Delivery, Release & Change Management - Govern release, deployment, and change management across MoMo systems, ensuring minimal service disruption. - Ensure proper SIT, UAT, rollout readiness, and sign‑offs are completed for all changes. - Coordinate delivery with Group FinTech, vendors, and OpCo teams. - Ensure operational readiness for new products, enhancements, and integrations. API & Integration Management - Oversee API platforms and third‑party integrations, ensuring performance, security, and compliance. - Support onboarding and lifecycle management of banks, fintechs, merchants, and ecosystem partners. - Ensure adherence to Group API standards and security controls. Vendor & Partner Management - Manage delivery and performance of technology vendors and managed service partners. - Enforce SLAs, track service credits, and escalate persistent delivery issues. Governance, Risk & Compliance - Ensure compliance with MTN Group governance, BoU/NPS Act requirements, and security standards. - Identify operational risks and implement mitigation and control measures. - Support audits, regulatory reviews, and risk acceptance processes where required. Strategy, Reporting & Continuous Improvement - Execute the Technical Operations & Delivery strategy aligned to FinCo and Group direction. - Track and report service performance, availability, incidents, and delivery KPIs. - Drive automation, process optimisation, and operational maturity (ITIL/ITSM). People Leadership - Lead and develop Technical Operations teams through clear KPIs, coaching, and skills development. - Foster a FinTech‑centric, partnership‑driven, and accountability‑focused culture. - Ensure effective workload planning and on‑call operational coverage.

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; Master’s degree is a plus; 8+ years of progressive experience in IT operations, service delivery, or technical management; 5+ years in FinTech, Mobile Money, or financial services operations; proven experience in leading technical teams and managing large-scale IT infrastructure; strong understanding of ITIL/ITSM frameworks and operational best practices; experience with API management, third-party integrations, and vendor governance; knowledge of cybersecurity principles, compliance frameworks (e.g., ISO 27001, NIST), and regulatory requirements (e.g., BoU/NPS Act); excellent problem-solving, analytical, and communication skills; ability to work in a 24/7 operational environment; certifications such as ITIL, PMP, or CISSP are advantageous.