Customer Service Supervisor

13 Aug 2026 Customer Service Supervisor-Mombasa at Teleperformance Kenya Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Teleperformance Kenya Location: Kenya State: Mombasa Job type: Full-Time Job category: Administrative/Secretarial Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Ensures that patient issues are dealt with in an efficient manner, informing the Operations Manager of any problems that may arise. • Works closely with the respective departments providing support to the inbound team in order to maintain a continuous knowledge of the Markets / campaigns in order to identify potential issues and/or opportunities within or related to the Specific Account. • Ensures that all processes and procedures are completed, quality standards are met. • Identifying performance gaps and ensures interventions are implemented in a timely manner to close the gaps • Monitoring account specific systems and processes for effective staff utilization • Ensures that the Service Level Agreement is met. • Responsible for all client communication, conflict resolution, and compliance on client deliverables. • Carries out real time performance evaluation and gives timely feedback to the CSCs to ensure optimal work performance. • Degree in any related field • C1 proficiency in English. • Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer. • At least 4 years of Customer Service experience, with at least 2 years in leadership a position in a Call Center environment managing teams