Receptionist – Skin & Cosmetic Clinic

The Receptionist serves as the first point of contact for clients visiting the clinic, providing exceptional customer service from arrival to departure. Primary duties include managing patient check-in and check-out, handling phone calls, emails, WhatsApp messages, and inquiries, maintaining a clean and organized reception area, and scheduling, confirming, and rescheduling appointments. The role involves coordinating follow-ups and treatment bookings, sending reminders, and managing missed appointments. Additional responsibilities include maintaining accurate patient records and clinic documentation, generating invoices, collecting payments, and reconciling daily transactions. The Receptionist also prepares appointment schedules and operational reports, ensures confidentiality of patient information, and explains clinic services, treatments, packages, and promotions. They support treatment package sales, renewals, and referral programs, handle client concerns, and escalate issues when necessary. Coordination with doctors, therapists, and support staff is required, along with monitoring front-office supplies and clinic standards. The role also includes assisting with patient engagement activities and promotional events.

Bachelor's degree or equivalent preferred; 1–3 years’ experience in reception, customer service, healthcare, wellness, or aesthetic clinics; customer service or administration certification is an added advantage; excellent communication and interpersonal skills; strong customer service orientation; proficiency in MS Office and clinic management systems; good organizational and multitasking abilities; basic billing and cash-handling knowledge; professional appearance and positive attitude.