Relationship Analyst – Chingola

13 May 2026 Relationship Analyst – Chingola at FNB

• Engage with the customers in a professional way as specified in the service standards • Ensure customers needs and expectations are understood Process the customers’ requests in an efficient and caring way • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer • Build and maintain enduring and rewarding relationships with customers • Ensure Banks Brand values are practiced • Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell) • Provide the customers with all information required to make an informed decision • Execute activities within risk and compliance requirements • Achieve competence against all key result areas required. • Maximise profit by executing accurate administration to ensure no bad debts, increasing of revenue growth though collection of management and all other manual fees • Maximise Business Portfolio by identifying cross sell opportunities and strengthen client relationships • Manage existing client portfolio through exceptional service delivery, maintaining client contact to retain and grow customer base • Maintain direct relationships and contact with clients and represent the Relationship Manager where required • To assume full Relationship Management responsibility for a sub-segment of the client portfolio constituting smaller clients or subsidiaries of larger clients • Drive retention of customers through active client engagement and identification of opportunities to ensure client account activity