Tele sales Intern

The job purpose of a Tele sales Intern in a microfinance company is to proactively drive loan portfolio growth and expand the client base by conducting outbound calls to potential and existing clients, promoting financial products (such as micro-loans, asset financing, or savings), and guiding them through the application process. 1. Key Duties and Responsibilities The successful candidate will be responsible for: Handle customer inquiries via calls, emails, chat, and social media.Assist with loan application processing and KYC verification.Resolve complaints and escalate complex issues.Promote Zenka’s loan products and referral programs.Maintain accurate customer records and ensure data confidentiality.Educate customers on responsible borrowing and repayment options.Collaborate with teams to enhance customer experience. 2. Minimum Requirements Diploma or bachelor’s degree in business administration, Finance, Economics, Customer Service, or a related field.At least one (1) year of experience in debt collection, customer service, call center operations, or a related role. Ability to work in a dynamic operational environment with flexibility to support extended business hours, weekends, public holidays, and rotational schedules.Strong negotiation, communication, and interpersonal skills.Proficiency in CRM tools and Microsoft Office applications.Ability to handle challenging conversations professionally while maintaining a customer-focused approach. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

• Handle customer inquiries via calls, emails, chat, and social media. • Assist with loan application processing and KYC verification. • Resolve complaints and escalate complex issues. • Promote Zenka’s loan products and referral programs. • Maintain accurate customer records and ensure data confidentiality. • Educate customers on responsible borrowing and repayment options. • Collaborate with teams to enhance customer experience. • Diploma or bachelor’s degree in business administration, Finance, Economics, Customer Service, or a related field. • At least one (1) year of experience in debt collection, customer service, call center operations, or a related role. • Ability to work in a dynamic operational environment with flexibility to support extended business hours, weekends, public holidays, and rotational schedules. • Strong negotiation, communication, and interpersonal skills. • Proficiency in CRM tools and Microsoft Office applications. • Ability to handle challenging conversations professionally while maintaining a customer-focused approach.