Logistics Operations Supervisor East Africa

Job description: Main areas of focus and accountability of the role : Logistics Operations Management:• Supervise and Oversee the execution of all Project Logistics Operations from Origin through transit to final destination ensuring milestones are achieved within agreed timelines.• Lead Project planning meetings and operational reviews to ensure alignment on project logistics operations deliverables.• Manage and identify operational risks and implement mitigation measures to prevent delays, disruptions, or additional costs.• Ensure all operational activities comply with CEVA policies, client requirements, local regulations, and international trade requirements.• Review shipping and commercial documentation to ensure completeness, accuracy, and compliance before operational execution.• Collaborate with internal teams, suppliers, government agencies and other stakeholders to optimize and facilitate smooth logistics processes and execution. Customer Relationship Management:• Act as the first line escalation point for operations and customer service matters and inquiries related to Project logistics.• Build and maintain strong customer relationships through regular engagement and proactive communication.• Lead customer meetings, operational reviews, and project progress discussions.• Manage customer complaints, service issues, and escalations to ensure prompt resolution.• Identify opportunities to enhance customer satisfaction and expand business opportunities within existing accounts.• Conduct regular customer visits and prepare comprehensive visit reports and action plans. Team Leadership and Performance Management:• Supervise and provide day-to-day leadership to Project Logistics Operations Administrators and Coordinators. • Allocate workload effectively across the team based on operational priorities and resource availability.• Coach, mentor, and develop team members to improve productivity, service delivery, and professional growth.• Monitor individual and team performance against agreed KPIs and service standards.• Conduct performance reviews, provide regular feedback, and identify training requirements.• Ensure staff compliance with company procedures, attendance requirements, and operational standards. Operational Compliance, Quality Assurance, Data Governance & Reporting:• Review all project files managed by Project Coordinators to ensure completeness, accuracy, compliance, and timely execution of operational requirements.• Monitor File Openings, documentations and File closing of all project coordinators as per the required standards and timelines• Validate shipping documentation, customer instructions, and regulatory requirements, providing guidance on any gaps, risks, or corrective actions required.• Monitor customer account onboarding and operational setup processes to ensure all contractual, compliance, and operational requirements are fulfilled before execution.• Ensure Project Coordinators accurately capture date in a timely manner in the Transport Management Systems and other business systems to support operational integrity, financial accuracy, and management reporting.• Own data quality, compliance, and reporting governance within the Project Logistics function by proactively identifying and resolving data discrepancies and process gaps.• Monitor and analyze key operational and commercial KPIs, including On-Time Delivery (OTD), Gross Revenue (GR), Net Revenue (NR), Work in Progress (WIP), Accruals, Volumes, Profitability, Billing Timeliness, and Customer Service performance.• Leverage Power BI dashboards and reporting tools to identify trends, operational risks, service failures, revenue leakage, and opportunities for continuous improvement.• Act as the focal point for reporting requirements, dashboard enhancements, and collaboration with Business Process & Systems (BPS) teams to strengthen operational and commercial visibility and support data-driven decision-making. Financial Management:• Review operational costs and ensure accurate revenue capture on all project files.• Verify timely and accurate billing of customers and recovery of all chargeable services.• Monitor project profitability through cost tracking and margin analysis.• Ensure additional costs and variations are communicated, approved, and invoiced promptly.• Support credit control efforts to ensure collections remain within agreed credit terms.• Assist management in preparing quotations, budgets, and operational cost estimates for project opportunities. Adhoc Duties:• Performs any other duties that may from time to time be assigned by the line Manager and dotted Line Managers Direct reports of the role: • Project Logistics Operations Manager• Project Logistics Operations Senior Manager (Dotted Line) Education & Qualifications:Essential: Bachelors degree in Transport & Logistics Management or any other related course.Desirable: A Professional qualification in Clearing and Forwarding, Project Management or Supply Chain Management is advantageous Experience: • A minimum of Five (5) years working experience in logistics operations, customer service, or project logistics operations.• A minimum of Two (2) years working experience in a supervisory or team leadership position.• Experience managing complex project cargo movements and customer accounts.• Proven experience coordinating cross-functional logistics operations. Specialist Knowledge & Skills: • Strong organizational and multitasking skills with attention to detail.• Excellent communication and interpersonal skills.• Proficiency in logistics management software and tools.• Knowledge of international shipping regulations and procedures is an advantage.• Ability to work under pressure and meet tight deadlines.• Problem-solving and strong analytical skills to address operational challenges effectively.• Excellent presentation skills is important for collaborations with key clientele and other key stakeholders.• Negotiation and conflict resolution skills. <

• Project Logistics Operations  Manager•    Project Logistics Operations Senior Manager (Dotted Line) • A minimum of Five (5) years working experience in logistics operations, customer service, or project logistics operations.•    A minimum of Two (2) years working experience in a supervisory or team leadership position.•    Experience managing complex project cargo movements and customer accounts.•    Proven experience coordinating cross-functional logistics operations.