Monitoring Evaluation Accountability and Learning Assistant – Adama at International Rescue Committee (IRC)

2 Oct 2023 Monitoring Evaluation Accountability and Learning Assistant – Adama at International Rescue Committee (IRC)

• Collect client feedback through various channels that IRC installs including community meetings, surveys, discussions, phone lines, suggestion boxes, SMS among others. • Regularly update the excel based Feedback Registry on everyday basis and raise cases including breach of IRC code of conduct, allegations of child abuse or sexual exploitation and other major programmatic complaints • Receive, record, and classify complaints for attention by the MEAL Officer and refer to the respective sectors. • Collect response from the program staff on the feedback and communicate back to client. • Facilitate the preparation of CRA logistics before field visits e.g., paper-based data collection tools, promotional materials etc. • Ensure accurate and confidential filing of CRA reporting forms such as client feedback form, Feedback Registry, surveys, interview, minutes from community meetings, reports, datasets among others. • Generate reports on the implementation and use of feedback channels, per sector, including limitations and challenges. • Aggregate and disaggregate client feedback (according to gender, age, status, sector, risk-level and other client appropriate disaggregation). • Present statistics on feedback received and feedback content in clear formats to highlight feedback trends to the program team, as well as synthesize qualitative feedback in ways which provide the detail that the program team will need to design an appropriate response. Analyze key themes, challenges, and opportunities for program improvement. • · Analyze and communicate data in a way that facilitates effective decision making • Proactively engage with clients and community members, acting as a community liaison focal point • Driven and able to balance multiple tasks, commitments, and to work flexibly in a team. • Creativity, curiosity and enthusiasm, and the ability to develop and test new ways of working and solutions to problems. • Strong oral and written communications in local language is required. • Ability to collaborate with sector program team to implement CRA activities and timely generate report and submit.