Branch Manager (Mbarara Branch)

Own and deliver branch business targets across deposits, lending, fee income, cards, insurance, and digital product activation. Develop and execute local sales plans based on catchment opportunities and customer needs. Drive customer acquisition and deepen existing relationships through structured sales routines. Monitor branch profitability, productivity, cost discipline, and portfolio quality. Partner with segment and product teams to execute campaigns and increase product penetration. Ensure consistent, professional, and timely service delivery across all branch touchpoints. Act as escalation point for customer complaints and complex service issues. Build strong relationships with key customers, SMEs, institutions, and local community stakeholders. Promote customer education, digital adoption, and financial literacy. Lead, coach, and develop branch staff to achieve sales, service, and operational targets. Create a high-performance culture anchored on accountability, teamwork, and ethical conduct. Ensure full compliance with cash handling, KYC, AML/CFT, account opening, credit, and branch operations policies. Maintain strong control standards and ensure timely closure of audit, control, and compliance issues. Oversee branch security, cash management, vault controls, and operational resilience. Drive transaction migration from teller counters to digital, ATM, agency, and self-service channels.

Bachelor's degree in Finance, Business Administration, or a related field; Minimum of 7 years of progressive banking experience, with at least 3 years in a branch management role; Strong leadership and people management skills; Proven ability to drive sales, customer acquisition, and portfolio growth; Excellent communication and customer service skills; Knowledge of banking regulations, KYC, AML/CFT, and operational policies; Experience in digital banking and financial literacy promotion; Ability to analyze financial performance and make data-driven decisions; Proficiency in banking software and digital tools.