Managing Director

1 Jul 2026 Managing Director – Microfinance at Brilliance Executive Management

• Lead the organisations overall strategy, including designing and implementing innovative, digital-first microfinance solutions tailored to underserved populations. • Foster a culture of financial inclusion and social impact, ensuring that all initiatives align with the institution’s mission and vision. • Build and maintain strong relationships with key stakeholders, including the BOZ, financial institutions, donors, and partners. • Advocate for policy reforms and financial regulations that support microfinance growth and financial inclusion in Zambia • Oversee the day-to-day operations, ensuring efficiency, compliance, and risk management in line with the requirements set forth by the Bank of Zambia • Instill a client-focused approach in all operational practices, ensuring that services are affordable, transparent, and meet the needs of target clients. • Oversee customer service protocols, ensuring timely and effective client support, and continually improving client satisfaction and retention • Drive a digital transformation agenda to ensure affordable and accessible services, leveraging technology to optimize service delivery, client experience, and financial accessibility. • Develop and implement performance metrics to measure financial outcomes alongside social impact indicators. • Establish sound financial practices to maintain the institution’s sustainability and operational efficiency. • Lead financial planning, budgeting, and resource allocation, ensuring adherence to regulatory standards and best practices in the microfinance sector. • Ensure optimal utilization of resources to maximize impact and achieve the institution’s goals. • Design and implement frameworks to assess social impact, ensuring that financial services improve clients’ economic well-being and quality of life. • Ensure robust risk management frameworks to address operational, credit, and market risks, while maintaining compliance with local and international regulations. • Lead the development of internal controls and audit processes to uphold financial integrity and mitigate fraud or financial mismanagement risks.