Key Accounts Service Executive at Al Mansour

Key Accounts Service Executive Job Vacancy at Al Mansour Key Accounts Service Executive… Date: Apr 27, 2026 Posting Closure Date: 06/01/2026 Category: Career Level: Country/Government: Dar Es Salaam, Tanzania, United Republic of Summary The Key Accounts Service Executive is responsible for managing and servicing high-value fleet and corporate clients by ensuring seamless coordination of vehicle servicing, issue resolution, and customer communication. The role acts as a central point of contact between key accounts and internal aftersales functions, maintaining full visibility over vehicle status, service progress, and customer satisfaction.This position goes beyond transactional service delivery — it plays a critical role in strengthening customer relationships, driving retention, and identifying opportunities to enhance service value. The executive is expected to balance operational coordination, customer experience, and performance targets (such as CSI), while ensuring compliance with internal standards and service excellence. Tasks Achieve assigned web-based training targets Ensure delivery of high-quality service to key accounts to drive customer acquisition and retention Maintain full visibility on vehicle status, condition, and location at all times Handle key account vehicles and customer complaints within authority limits Track all key account vehicles (location, status, condition) Prepare weekly reports covering vehicle status, locations, and conditions Align customers with the nearest Authorized Service Outlet (ASO) for service/repairs Coordinate with ASO engineers for technical support, especially in upcountry locations Liaise with technical teams for emergency and advanced support cases Achieve Customer Satisfaction Index (CSI) targets Education Graudate of automotive engineering, Mechanical Engineering or a related field Experience Minimum 2 years of experience in a similar role, with proven ability to work independently. Skill Customer Relationship Management Ability to build trust with key accounts, manage expectations, and maintain long-term partnerships Fleet & Service Coordination Strong ability to track multiple vehicles, manage service flow, and ensure operational efficiency Data Tracking & Reporting Capable of collecting, analyzing, and presenting data (vehicle status, service progress, KPIs) Problem Solving & Issue Resolution Handles complex service issues, complaints, and escalations with structured thinking Cross-Functional Coordination Effectively works across departments (workshop, parts, technical teams) to deliver results Competencies Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels. How to Apply CLICK HERE TO APPLY OTHER JOBS, TANZANIA JOBS, NGO's JOBS, NAFASI ZA AJIRA

• Achieve assigned web-based training targets • Ensure delivery of high-quality service to key accounts to drive customer acquisition and retention • Maintain full visibility on vehicle status, condition, and location at all times • Handle key account vehicles and customer complaints within authority limits • Track all key account vehicles (location, status, condition) • Prepare weekly reports covering vehicle status, locations, and conditions • Align customers with the nearest Authorized Service Outlet (ASO) for service/repairs • Coordinate with ASO engineers for technical support, especially in upcountry locations • Liaise with technical teams for emergency and advanced support cases • Achieve Customer Satisfaction Index (CSI) targets • Graudate of automotive engineering, Mechanical Engineering or a related field • Minimum 2 years of experience in a similar role, with proven ability to work independently. • Customer Relationship Management • Ability to build trust with key accounts, manage expectations, and maintain long-term partnerships • Fleet & Service Coordination