Customer Service Officer

The Customer Service Officer is responsible for ensuring accurate data entry, managing banking activities, handling payments and petty cash, providing customer service, and maintaining office administration. Key responsibilities include: (1) Data Entry: Ensuring accurate data entry where tablets fail, approving documents for manual entry, and supervising mobile change & ATM registration at the Business Center. (2) Banking Activities: Registering bank pay-in slips, issuing receipts, initiating cheque payments, performing bank reconciliations, and managing disbursement sheets. (3) Payments and Petty Cash Management: Handling petty cash reimbursements, disbursements, and office purchases while ensuring compliance with policies. (4) Customer Service: Attending to customer inquiries, promoting savings products, directing customers to appropriate channels, and monitoring ATM usage. (5) Reporting: Reporting issues such as lost ATM cards, problematic clients, and asset losses to relevant officers. (6) Savings Mobilization: Marketing and selling savings products, opening savings accounts, and ensuring KYC compliance. (7) Office Administration: Safely custody client loan collaterals, maintaining proper documentation, managing parcels, compiling customer complaints, and handling stationery. The role also involves demonstrating Christian leadership, leading daily devotions, and fostering a collaborative work environment.

Degree Holder in Accounting; Clear understanding of data entry and technology; Very good knowledge of financial information; Very good analytical and reporting skills; Proficient in Microsoft Office applications; Good leadership skills; Very good communication and marketing skills (both written and verbal); Model and demonstrate effective Christian leadership; Able to lead daily devotions.