Rooms Division Manager

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• Champion outstanding guest relations, ensuring all enquiries, requests, and concerns are handled with exemplary professionalism. • Guarantee personalised VIP and long‑stay guest experiences, including personal welcomes and seamless check‑ins. • Maintain a highly visible presence during peak service hours, ensuring service delivery aligns with LQA benchmarks, brand standards, and luxury positioning. • Conduct regular room and public area inspections, ensuring adherence to cleanliness, maintenance, and brand standards. • Keep current with promotions, operational communications, and market trends to anticipate guest expectations and elevate service quality. • Foster proactive guest engagement to strengthen public relations and enhance overall satisfaction. • nsure all Rooms Division services operate with efficiency, courtesy, and consistency, strictly aligned with the Operation Manual, Brand Standards, and LQA standards • Serve as the Rooms Division representative on the Executive Committee, contributing to strategic planning and cross‑departmental coordination. • Continuously assess and refine operational procedures to drive world‑class standards and exceptional guest experiences. • Collaborate closely with Sales, F&B, and other departments to manage groups, VIPs, and FIT arrivals seamlessly. • Work with the Sales Manager on demand management, booking optimisation, and conflict resolution. • Provide detailed room sales reports, forecasts, performance insights, and recommendations for revenue improvement. • Strengthen relationships with travel agencies, business partners, and key stakeholders to drive business opportunities. • Conduct thorough inspections of guest areas to ensure impeccable resort presentation. • Lead regular divisional meetings to ensure alignment, coordination, and operational excellence.