Debt Collection Agent

To collect outstanding defaulted loans. The role has strict daily targets, weekly targets and monthly targets. Productivity is measured by the amounts collected from the non-performing loans. Duties and Responsibilities: a) Collect outstanding debts as per the targets given. b) Negotiation of payment plans and booking Promises to pay (ptp’s) c) Consistently follow up on customers to make payments. d) Instruct customer on ways of clearing their debt, while communicating to them the importance of paying their debt and consequences of non-payment. e) Manage a huge portfolio of clientele in a timely manner f) Establish reasons for overdue payments and to review the credit terms for easier settlement of debts. g) Respond to customer’s enquiries and complaints. h) Provide customers with their correct account details e.g., balances. i) Effect the most suitable debt recovery method and techniques. j) Maintain high customer service in a timely and efficient manner k) Investigate and resolve any customer queries and complains through verbal or written correspondence in line with Newark policies. l) Retain customer loyalty while initiating processes for collection of payments m) Preparation of reports as required.

- Diploma in any related field from a recognized institution with at least 1-2 years experience in collection/credit or sales and marketing. - Previous debt collection experience - Aggressive - Critical thinker - Emotional intelligence (dealing with different personalities) - Computer Literate and English Proficiency. - Fluent in both spoken and written English. - Good communication and interpersonal skills to manage stakeholders.