Guest Experience Agent

No detailed description provided.

• Welcome guests and members warmly, ensuring a professional and friendly first impression. • Assist with check-in/check-out procedures and club access. • Handle guest inquiries, complaints, and feedback promptly and professionally, escalating where necessary. • Proactively anticipate guest needs and ensure personalized service. • Promote club services, activities, events, and special offers. • Manage golf tee time bookings, restaurant reservations, and event inquiries. • Maintain accurate records of bookings and guest preferences. • Coordinate with F&B, Golf Operations, and Events teams to ensure smooth guest experiences. • Answer phone calls, emails, and messages courteously and efficiently. • Provide accurate information about club facilities, rules, and activities. • Process payments, membership subscriptions, and other transactions as needed. • Prepare daily reports on guest feedback, service issues, and reservation activity. • Maintain a clean, organized, and welcoming reception/guest service area. • Ensure compliance with RUGC policies, service standards, and safety protocols. • Always uphold the club’s brand image and values.