CUSTOMER SUPPORT EXECUTIVE – INTERN

Our client is an innovative Energy Services company providing Smart Metering, Water & Electricity Utilities Billing, Energy Management and Renewable Energy Solutions to residential, commercial and industrial customers. KEY RESPONSIBILITIES Handle customer enquiries and provide timely, professional support.Resolve customer issues effectively while maintaining empathy and professionalism.Manage escalations and coordinate with relevant internal teams for resolution.Maintain accurate customer records and documentation.Use CRM tools and customer support platforms effectively.Monitor customer concerns and contribute to service improvement.Work collaboratively with cross-functional teams to ensure excellent customer experiences.Maintain high standards of customer service and contribute to continuous improvement. QUALIFICATIONS & REQUIREMENTS Diploma or Bachelor's degree graduate.Excellent communication and interpersonal skills.Strong problem-solving and customer-handling abilities.Highly organised, responsive and able to work under pressure.Customer-centric with a natural ability to demonstrate empathy.Comfortable working with CRM tools and support platforms.Knowledge or exposure to any of the following sectors will be an added advantage:Real Estate & ConstructionProperty ManagementBuilding Services & MaintenanceEnergy & ElectricalPlumbingTechnology

• Handle customer enquiries and provide timely, professional support. • Resolve customer issues effectively while maintaining empathy and professionalism. • Manage escalations and coordinate with relevant internal teams for resolution. • Maintain accurate customer records and documentation. • Use CRM tools and customer support platforms effectively. • Monitor customer concerns and contribute to service improvement. • Work collaboratively with cross-functional teams to ensure excellent customer experiences. • Maintain high standards of customer service and contribute to continuous improvement. • Diploma or Bachelor's degree graduate. • Excellent communication and interpersonal skills. • Strong problem-solving and customer-handling abilities. • Highly organised, responsive and able to work under pressure. • Customer-centric with a natural ability to demonstrate empathy. • Comfortable working with CRM tools and support platforms. • Knowledge or exposure to any of the following sectors will be an added advantage:Real Estate & ConstructionProperty ManagementBuilding Services & MaintenanceEnergy & ElectricalPlumbingTechnology