Lead Generator at Absa Bank Limited

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• Deliver exceptional sales performance by identifying and meeting customer needs through selling Asset Based Finance & cross selling other Absa Bank products and services. • Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality Asset Based Finance leads into sales. • Participate in Asset Based Finance product campaigns by ensuring that the parameters are well explained to customers. • Agree, meet and exceed targets for specific sales campaigns. • Maintain own sales performance statistics for management information usage. • Own and manage ABF products & channel sales targets to contribute towards the direct sales objectives and targets. • Refer to the ABF BDM when uncertain about the product delivery or application process. Respond directly to the customer. • Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing. • Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held. • Own customer queries and complaints around Asset Based Finance and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager. • Build relationships with internal service providers (ABF Operations team, Sanctioners and DSC) to ensure a quick turnaround time of escalated queries and complaints. • Advise customers as soon as new loans are approved and encourage draw-downs on the new loans • “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.” • Ensure accuracy of each new account application, ABF loan document and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit. • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.