Technical Support Officer

17 Jun 2026 Technical Support Officer at CIDRZ

• Designs, develops, automates, and maintains data collection tools, routine performance monitoring tools, and reports for CHEP and research projects to support programmatic and research needs. • Collaborates with the ICT department in the deployment, maintenance, and support of IT equipment, software, and local area networks relevant to data operations and health facility support. • Provides technical support for SmartCare Pro deployment, configuration, user account management, troubleshooting, and issue escalation to ensure continuous functionality at supported health facilities. • Supports health facility staff in the effective use of SmartCare Pro through on-site mentorship, monitoring of system synchronization, backups, and performance management. • Ensures timely submission of weekly and monthly reports and support other teams in meeting reporting timelines and requirements. • Extracts routine and ad hoc datasets for programmatic and research purposes and manage the overall lifecycle, versioning, integrity, and storage of programmatic and research data and databases. • Develops and implements SOPs for handling programmatic, research, technical, and general data systems to ensure standardization and data integrity. • Participates in data collection, data quality assurance, quality improvement, and departmental planning activities to strengthen program implementation and performance. • Mentors and supervises Data Coordinators, District Data Coordinators, and Data Associates in data use, reporting, indicator interpretation, and technical support to health facilities. • Trains staff on data collection and entry procedures, including identification and resolution of common reporting and system-related errors and challenges. • Supports the design, development, deployment, and maintenance of data storage applications and approved software for programmatic and research operations in line with organizational guidelines. • Maintains up-to-date inventories of relevant equipment, software, licenses, and backups, and ensure that all resources related to data operations are properly documented and monitored. • Maintains and monitors backup logs, helpdesk systems, and data support processes to ensure compliance with business continuity and information security requirements. • Diploma in Computing/ICT, Mathematics, Engineering or related subject • 3 years relevant work experience