Execute daily cold/warm calls using standardized bilingual scripts (English & Swahili). Effectively communicate the value of our "free credit assessment" to drive app downloads and profile completion. Key Responsibilities High-Volume Outbound Calling: Execute daily cold/warm calls using standardized bilingual scripts (English & Swahili). Effectively communicate the value of our "free credit assessment" to drive app downloads and profile completion. Omnichannel Lead Nurturing: Within 5 minutes after a call (or in cases of missed calls/rejections), send official download links and compliance disclaimers via WhatsApp Business or SMS. Flexibly select the appropriate channel based on customer tags to maximize conversion rates. Objection Handling & Compliance: Professionally address common customer concerns regarding interest rates, data privacy, and platform legitimacy. Zero tolerance for over-promising. You must clearly communicate that approvals are subject to system assessment and that late payments will be reported to the Credit Reference Bureau (CRB). Data Hygiene & Feedback Loop: Quickly identify and tag invalid numbers, empty lines, or wrong persons in the CRM system (e.g., DNC - Do Not Call). Collect authentic frontline feedback on pricing and app UX, and report daily. Quality Assurance (QA) Adherence: Strictly follow call recording protocols and cooperate with QA audits. Promptly rectify any non-compliant behaviors (e.g., abusive language, calling outside business hours, false promises). Qualifications & Requirements Language Proficiency: English: Fluent with clear pronunciation and strong business communication skills. Swahili: Highly proficient; able to conduct daily conversations and explain basic financial concepts (familiarity with Sheng slang is a plus). Note: A live Swahili oral assessment will be part of the interview process. Experience: Minimum 1 year of outbound sales or call center experience. Prior experience in overseas Fintech, micro-lending, or cross-border e-commerce is highly preferred. Strong understanding of Kenyan local culture, M-Pesa payment ecosystems, and the digital lending landscape (e.g., M-Shwari, Fuliza, Tala, Branch). Core Competencies: Resilience: Ability to thrive in a high-rejection environment, maintaining emotional stability and professionalism. Compliance Awareness: Deep respect for regulatory red lines. Zero tolerance for harassment, violence, or false advertising. Execution: Strict adherence to Standard Operating Procedures (SOPs) without unauthorized deviations. Technical Skills: Proficient in CRM systems and WhatsApp Business API. High accuracy in data entry.
ā¢ Qualifications & Requirements Language Proficiency: English: Fluent with clear pronunciation and strong business communication skills. ā¢ Prior experience in overseas Fintech, micro-lending, or cross-border e-commerce is highly preferred. ā¢ Core Competencies: Resilience: Ability to thrive in a high-rejection environment, maintaining emotional stability and professionalism. ā¢ Technical Skills: Proficient in CRM systems and WhatsApp Business API.
Posted
September 19th, 2026
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Company
Futureinno Digital Tech Limited
Location
Kenya
Deadline
October 19th, 2026
in 12 days