End-to-End Process Optimizer

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• Drive business value through digitalization and process optimization: identify and prioritize process optimization opportunities that directly align with the organization’s goals and objectives, ensuring maximum business value including touchpoints between O2C and E2E value chain. • Ensure smooth execution and change management: Develop and implement strategies to ensure the successful execution of process optimization initiatives, including effective change management practices. • Drive change management at scale: Lead and support the implementation of process optimization initiatives across multiple markets and centers, ensuring alignment and adoption of best practices and technology across the Zone. Act as a regional SPOC with Market/Zone/Global teams to review, analyze and drive improvement of leading KPIs. Evolve KPIs based on business need. • Implement best Practices to drive Customer Centricity framework in the market and through commercial & customer collaboration. • Foster a collaborative and high-performing team: Inspire, motivate, and guide team towards achieving shared objectives through developing a culture of continuous learning and professional growth.