6 Jul 2026 Support Desk Agent at Comcare innovatech limited
• Answer incoming customer and rider calls. • Assist riders with battery swap issues over the phone. • Troubleshoot cabinet, battery, and mobile app-related problems. • Resolve customer enquiries and provide clear guidance. • Escalate technical issues to field technicians when necessary. • Record customer issues and maintain accurate support logs. • Follow up on unresolved cases until they are completed. • Work closely with the operations team to ensure smooth service delivery. • Excellent communication skills in English (knowledge of local languages is an added advantage). • Good problem-solving and customer service skills. • Comfortable using computers, smartphones, and online systems. • Able to remain calm and professional under pressure. • Strong attention to detail and ability to multitask. • Previous experience in customer service, technical support, or a call centre is an added advantage.
Posted
September 19th, 2026
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Company
Comcare innovatech limited
Location
Zambia
Deadline
October 19th, 2026
in 12 days