INFORMATION SYSTEMS OFFICER

ECA's mission is to deliver ideas and actions for an empowered and transformed Africa, informed by the 2030 SDGs and Agenda 2063. The mission is guided by ECA's five new strategic directions which are: advancing ECA's position as a premier knowledge institution that builds on its unique position and privilege to bring global solutions to the continent's problems and take local solutions to the continent developing macroeconomic and structural policy options to accelerate economic diversification and job creation; designing and implementing innovative financing models for infrastructure, and for human, physical and social assets for a transforming Africa; contributing solutions to regional and transboundary challenges, with a focus on peace security and social inclusion as an important development nexus; advocating Africa's position at the global level and developing regional responses as a contribution to global governance issues. This position is located in the Digital and Information Technology Management Section (DITMS) of the Administration and Conference Management Division (ACMD), of the United Nations Economic Commission for Africa (UNECA) in Addis Ababa, Ethiopia. The Information Systems officer reports to the Chief of DITMS. Within delegated authority, Information Systems Officer may be responsible for the following duties: 1. Policy Frameworks and ICT Projects, Compliance Monitoring, risk and Quality Assurance - Compliance Monitoring: Oversees compliance audits and monitoring activities to ensure ICT projects and operations adhere to established standards and regulatory requirements. - Risk and Quality Assurance: Implements risk management and quality assurance processes across ICT initiatives, providing guidance to mitigate risks and improve delivery outcomes. - Monitoring and Reporting: Prepare compliance reports and dashboards for senior management, highlighting gaps, risks, and recommendations for corrective actions. - Policy Development and Oversight: Leads the creation, review, and enforcement of ICT governance policies, frameworks, and compliance standards to ensure alignments with organizational objectives. - Project Governance and Methodology: Defines and maintains project management methodologies, templates, and workflows for ICT projects, ensuring consistency and adherence to best practices. 2. Liaison and Financial Management - Governance Structures Support: Serves as the focal point for governance committees (Change Advisory Board, Architecture Review Board, Demand Management Committee) ensuring decisions are documented and communicated. - Budgeting, Pricing, and Billing: Develop and oversee ICT budgeting, pricing models, and billing processes to ensure cost transparency, accurate financial management, and alignment with organizational priorities. - Fundraising: Plan, coordinate, and manage fundraising initiatives to secure financial resources, build donor relationships, and ensure alignment with organizational goals and compliance requirements. - Service Catalogue & Cost Recovery Management: Develop, maintain, and communicate the ICT service catalogue to ensure clarity of offerings, pricing, and service levels, supporting transparency and efficient service delivery 3. Security, AI and Endpoint Management - Cybersecurity Operations: Leads the Security, AI and Endpoint Management team in planning, implementing, and monitoring cybersecurity measures to protect ECA’s ICT infrastructure, data, and systems; provides capacity building and awareness training for staff and other UN agencies. - AI Strategy and Deployment: Develops and implements the section’s AI strategy, oversees the rollout of Microsoft 365 Copilot and other AI-enabled tools, and ensures alignment with UN policies and organizational priorities. - Microsoft 365 Administration: Manages M365 group and account administration, Intune-based endpoint and device management, license lifecycle management, and M365 administrative tasks not handled centrally by OICT, ensuring compliance with governance standards. - Collects and analyzes data to identify trends or patterns and provides insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting. - Performs any additional duties as required.

Professionalism: Knowledge of Information Technology /Information Management, particularly in systems analysis, database design and programming. Knowledge of physical electronic security systems would be desirable. Several high level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization's information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. Client orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Technological awareness: Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. Education Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage. Job - Specific Qualification Not available. Work Experience A minimum of five (5) years of progressively responsible experience in information technology or related area is required. Experience in project implementation and multi-disciplinary team management is required. Experience in IT architecture is required. Experience in fundraising is desirable. Understanding of AI applications is desirable. Experience in digital transformation in organizational context involving technical and cultural changes is desirable. Experience in data analytics or related area is desirable. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). Required Languages | Language | Reading | Writing | Listening | Speaking | |---|---|---|---|---| | English | UN Level II | UN Level II | UN Level II | UN Level II | Desirable Languages | Language | Reading | Writing | Listening | Speaking | |---|---|---|---|---| | French | UN Level I | UN Level I | UN Level I | UN Level I |