WORKSHOP CONTROLLER (AUTOMOTIVE SALES)

Coordinate preparation of accurate vehicle repair estimates JOB TITLE WORKSHOP CONTROLLER (AUTOMOTIVE SALES) NATURE OF JOB FULL TIME SALARY KSHS.40000-50,000 JOB LOCATION KITALE DUTIES AND RESPONSIBILITIES · Coordinate preparation of accurate vehicle repair estimates · Support the service advisor team with on-site advice to customers on issues of concern to ensure customers are assured of quality service within agreeable timelines; · Coordinate Warranty/Policy cases to ensure that they are handled appropriately. · Provide Leadership and support to other technicians in problem analysis and resolution · Monitor productivity and efficiency, follow up and sign off job cards and ensure quality work. · Ensure Service Advisors receives frequent updates on vehicle repair progress as well as any variations in repair estimates, for prompt communication to the customer. · Report all incidents and near misses to the Workshop Manager and HR office and lead the incidence investigation process. · Ensure that all special tools, Shared Hand tools, workshop manuals and workshop equipment are maintained in good working condition, cleaned and kept in a safe storage area for overnight stay or when not in use. · Review work in progress and new bookings every morning to ensure that manpower is allocated appropriately. · Train and instruct employees in the respective shop. · Follow up on sublet repairs for urgent delivery and ensure that quality sublet work has been performed. · Ensure compliance with Internal Control Procedures & Workplace Organization (5S) · Advice customers through service advisors on the reparability of their vehicles, as well as time required without compromising on the company policy, to ensure minimal complaints from customers; · Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers; · Any other duties which may be assigned from time to time KEY REQUIREMENT SKILLS AND QUALIFICATION · Diploma in Automotive Engineering · Minimum 5 years of relevant experience in the automotive industry · At least 2 years of experience in a supervisory or team-leadership role, preferably within a dealership/workshop environment · Proven experience in workshop operations, vehicle diagnostics, repair planning, and quality control · Strong customer-service and complaint-resolution skills. HOW TO APPLY · If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com · Interviews will be carried out on a rolling basis until the position is filled. · Only the shortlisted candidates will be contacted.

• Coordinate preparation of accurate vehicle repair estimates • JOB TITLE WORKSHOP CONTROLLER (AUTOMOTIVE SALES) NATURE OF JOB FULL TIME SALARY KSHS.40000-50,000 JOB LOCATION KITALE DUTIES AND RESPONSIBILITIES • Support the service advisor team with on-site advice to customers on issues of concern to ensure customers are assured of quality service within agreeable timelines; • Coordinate Warranty/Policy cases to ensure that they are handled appropriately. • Provide Leadership and support to other technicians in problem analysis and resolution • Monitor productivity and efficiency, follow up and sign off job cards and ensure quality work. • Ensure Service Advisors receives frequent updates on vehicle repair progress as well as any variations in repair estimates, for prompt communication to the customer. • Report all incidents and near misses to the Workshop Manager and HR office and lead the incidence investigation process. • Ensure that all special tools, Shared Hand tools, workshop manuals and workshop equipment are maintained in good working condition, cleaned and kept in a safe storage area for overnight stay or when not in use. • Review work in progress and new bookings every morning to ensure that manpower is allocated appropriately. • Train and instruct employees in the respective shop. • Follow up on sublet repairs for urgent delivery and ensure that quality sublet work has been performed. • Ensure compliance with Internal Control Procedures & Workplace Organization (5S) • Advice customers through service advisors on the reparability of their vehicles, as well as time required without compromising on the company policy, to ensure minimal complaints from customers; • Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers;