Desktop Support Engineer

Role - Desktop & Network Support Engineer Experience - 1 to 3 Years Key Responsibilities Provide L1 technical support for desktop, laptop, printer and network-related issues.Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams and common applications.Install, configure and maintain desktops, laptops, peripherals and software.Perform basic Active Directory tasks such as user accounts, password resets and access support.Troubleshoot basic LAN/WAN, Wi-Fi, TCP/IP, DNS and DHCP issues.Support network connectivity, cabling and basic switch/router-related issues.Log, track and resolve incidents and service requests through ITSM/ticketing tools.Escalate complex desktop and network issues to L2/L3 teams.Assist with user onboarding, device setup and IT asset management.Maintain technical documentation, troubleshooting records and asset information.Provide onsite/remote support and ensure timely resolution of user issues.Follow ITIL processes, security policies and standard operating procedures. Required Skills 1–3 years of experience in Desktop Support / IT Support / Network Support.Windows 10/11 troubleshooting.Desktop/laptop hardware and software troubleshooting.Microsoft 365 / Office 365.Active Directory.Basic networking: TCP/IP, DNS, DHCP, LAN, WAN and Wi-Fi.Basic knowledge of switches, routers and network troubleshooting.ITSM tools such as ServiceNow or similar.Good communication and customer-handling skills. Preferred CompTIA A+/Network+ or CCNA certification.ITIL Foundation knowledge.Experience in an enterprise IT support environment. <

• Provide L1 technical support for desktop, laptop, printer and network-related issues. • Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams and common applications. • Install, configure and maintain desktops, laptops, peripherals and software. • Perform basic Active Directory tasks such as user accounts, password resets and access support. • Troubleshoot basic LAN/WAN, Wi-Fi, TCP/IP, DNS and DHCP issues. • Support network connectivity, cabling and basic switch/router-related issues. • Log, track and resolve incidents and service requests through ITSM/ticketing tools. • Escalate complex desktop and network issues to L2/L3 teams. • Assist with user onboarding, device setup and IT asset management. • Maintain technical documentation, troubleshooting records and asset information. • Provide onsite/remote support and ensure timely resolution of user issues. • Follow ITIL processes, security policies and standard operating procedures. • 1–3 years of experience in Desktop Support / IT Support / Network Support. • Windows 10/11 troubleshooting. • Desktop/laptop hardware and software troubleshooting.