Contract Admin And Customer Relationship Manager

The role is responsible for managing contract administration processes while providing customer follow-up and relationship management support. The position ensures sales agreements are accurately prepared, processed, and maintained, while delivering excellent customer service throughout the sales cycle and ensuring compliance with company policies and legal requirements. Primary duties include preparing, drafting, reviewing, and managing sales agreements and related contractual documents in compliance with company policies and legal requirements. The role coordinates with legal advisors and internal departments to ensure smooth contract processing and execution, maintains complete and organized records of contracts, amendments, renewals, cancellations, and related correspondence, and monitors contract milestones, payment schedules, and deadlines. Additionally, the position handles contract amendments, renewals, and cancellations, ensures clients understand contract terms and project updates, assists in preparing reports related to contract status and customer satisfaction metrics, and ensures all activities comply with legal requirements and company policies. The role serves as the primary point of contact for clients from initial inquiry through post-sale support, follows up on outstanding payments, provides regular status reports, responds to customer inquiries, and gathers feedback to improve service quality.

Bachelor’s degree in Social Science, Management, Business Administration, or a related field of study; Minimum of 5 years of relevant experience; Prior experience in the real estate industry is an advantage; Excellent communication, negotiation, and interpersonal skills; Strong organizational skills with high attention to detail; Ability to handle confidential and sensitive information professionally; Proficiency in Microsoft Office Suite and contract management software; Skills in Sales / Marketing / Business / Management; Skills in Social / Science / Project / Management / Development.