Collections & Recovery Officer – Microfinance Institution x2

No detailed description provided.

• Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance. • Provide proactive advice and guidance to clients to minimize the likelihood of them falling into debt collection situations by identifying areas for improvement. • Monitor all overdue and non-performing loans daily and initiate appropriate recovery actions. • Conduct client follow-ups through phone calls, letters, and field visits to negotiate and secure repayments. • Develop and implement repayment strategies for delinquent borrowers, including settlement plans • Research required information using available resources. • Conduct spot and scheduled visit, arrest, petition and track debtors. • Suggest appointment and Liaise with recovery agents for resolution. • Create and maintain a portfolio of written-off loans with clear recovery targets and timelines. • Trace and re-engage clients whose loans were previously written off to negotiate settlements or repayment arrangements. • Coordinate repossession and disposal of collateral in collaboration with the External Agency/ Asset Disposal Manager, legal and external partners. • Participate in collateral verification exercises and ensure compliance with disposal procedures. • Ensure that all recovery activities, including those for written-off loans, comply with internal policies and legal frameworks. • Maintain high standards of confidentiality, integrity, and professionalism. • Enforce company’s credit policy, conduct credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.